Boeing 737 Max Crisis Report and Infographic
A report on the 737 Max crisis, paired with an infographic.
In Major Project 2 we explored a technical communication crisis. The focus wasn't on actual technical failures or ethical issues, but more on how the people involved communicated and how they failed. We investigated the Boeing 737 Max crashes, which killed 346 people across two flights in 2018 and 2019. We focused on three particular failures failures: MCAS was left out of pilot training and documentation, internal safety warnings from engineers were suppressed, and Boeing limited disclosure to FAA regulators. We submitted incident report that went into depth of the failures and related them to academic papers. We also made an infographic and presented this to the class.
Final report
Public infographic
The infographic aims to present our research wider audience, in a more digestible way. We utilized graphics and colors to communicate the information in an engaging way that is easy to follow.
Revision process
Between our final and rough drafts, we made a lot of revisions. This included improving citations, connections we made between findings and the Winsor and Grabill & Simmons frameworks. We also reworked our final recommendations so they read as advice to other technical communicators rather than just a plain and simple recap of what went wrong.